Can You Reverse Payments on Capitec App That Are Not Debit Orders?
Payments such as Instant EFTs or transfers done through the app can often be reversed if caught early, unlike debit orders, which typically require a different process. The Capitec app provides an option to reverse recent payments that were made in error, but keep in mind that not all transactions are reversible, and fees may apply.
How to Reverse Payment on Capitec App That is Not a Debit Order?
Follow these steps carefully to reverse your payment:
1. Open the Capitec App and Authenticate Yourself
- Launch the app and log in using your PIN, fingerprint, or face ID for secure access.
2. Navigate to the “Transact” Section
- You’ll find this either at the bottom of the screen or via the menu icon (three horizontal lines).
3. Select the “Cash Send” Option
- Within the Transact menu, tap on Cash Send to view recent transfers.
4. Locate the Transaction You Want to Reverse
- Scroll through your recent payments and select the one you wish to reverse. Double-check the recipient details and amount to be sure.
5. Tap the Transaction to View Details
- In the transaction details screen, look for the Reverse button or a similar option.
6. Review the Reversal Information and Fees
- The app will display details about the reversal process, including any applicable fees. Note that even if the reversal is unsuccessful, fees may still apply.
7. Confirm the Reversal
- If you’re certain, follow the prompts to confirm your reversal. Remember, this action is usually irreversible once submitted.
8. Wait for Processing
- You will receive a notification confirming your reversal request has been submitted. Capitec typically processes reversals within 24 hours, but success is not guaranteed.
9. Confirmation of Reversal
- If approved, you’ll get a confirmation notification, and the funds will be credited back to your account within 24 hours.
What Are the Tips to Avoid Wrong Payments on Capitec App?
Here are the steps to Avoid Wrong Payments on the Capitec App:
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Always double-check recipient account numbers and amounts before confirming payments.
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Use saved beneficiaries to avoid manual entry errors.
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Keep transaction confirmations or screenshots for your records.
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Regularly monitor your account for unauthorized or incorrect transactions.
What If You Can’t Reverse the Payment Yourself?
If the app doesn’t offer a reversal option for your transaction, or if you face any issues during the process, contact Capitec Customer Support immediately:
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Call: 0861 020 43.
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Use the chat feature within the Capitec app.
Capitec App
The Capitec Bank App is a secure and user-friendly mobile application designed to provide South African customers with convenient banking services directly from their smartphones. With a focus on simplicity and accessibility, the app offers a range of features to manage your finances effortlessly.
Frequently Asked Questions (FAQs)
Can I reverse a payment immediately after sending it?
Yes, if the payment is recent and the app offers the reversal option. Otherwise, contact support.
Are there fees for reversing payments on Capitec app?
Yes, reversal fees may apply even if the reversal is unsuccessful.
What if the recipient refuses to refund?
You should contact Capitec support to explore further recovery options.
