Is Royal Mail Tracking Down?
As of November 2025, there has been a significant spike in user complaints about the Royal Mail tracking system being unavailable. Customers on social media platforms like X (formerly Twitter), Reddit, and Downdetector have confirmed they are receiving “internal server error” alerts, with many stating the issue has persisted for several hours. Reports also mention that both the website and mobile app are affected.
Royal Mail has apologised for the recent issue
User's reaction
Why is Royal Mail Tracking Not Working?
The main reason for the disruption appears to be technical, with error messages referencing higher-than-usual traffic on the Royal Mail tracking system. When users attempt to track parcels, they are met with notifications such as “service is temporarily unavailable” or “internal server error.” These messages suggest server overload or other backend problems, preventing updates or access to tracking data.
- Some users have tried switching browsers and clearing cache but reported no improvement.
- Downdetector and social forums indicate the outage began suddenly and then spread widely.
- Royal Mail has not officially confirmed the precise root cause but is reportedly working to resolve the issue as quickly as possible.
Internal Server Error: What Does It Mean?
An “internal server error” is a generic technical fault that occurs when a website’s server cannot process a request due to overload, software bug, maintenance, or other backend failures. On the Royal Mail platform, this means tracking attempts are blocked, and users cannot view delivery updates.
- The error affects customers trying to access parcel status, delivery dates, or location details.
- In most cases, the issue is temporary and resolved once technical teams stabilize their servers.
If you are facing problems with Royal Mail tracking, it is recommended to check periodically, as these outages are typically resolved within a few hours. For urgent item location queries, contacting Royal Mail support or waiting for online updates is advised.
Disclaimer:
The information provided regarding the Royal Mail tracking outage is based on user reports and observations from social media and tracking platforms. Royal Mail has not confirmed the exact cause but is working to resolve the issue. Outages may be temporary, and users are advised to check periodically or contact customer support for urgent inquiries.
