Is Suncorp Internet Banking Down?
Suncorp Bank’s internet banking platform is currently experiencing a significant outage, causing inconvenience for customers across Australia. Reports from Downdetector, Australia’s leading outage monitoring site, confirm that Suncorp Bank’s online banking services are unavailable, with affected users unable to log in or transact online.
Suncorp Bank has acknowledged the issue publicly, stating that they are working urgently to resolve the technical difficulties and restore normal banking functions.
Downdetector tracks real-time problems and outages for various services, including financial institutions. According to Downdetector, the platform shows a marked increase in outage reports for Suncorp Bank, indicating a widespread service disruption.
Customers have noted that both the web-based and mobile app internet banking channels are offline. The outage affects account balances, transaction updates, and payment features, leaving users unable to manage day-to-day banking needs.
Official Suncorp Bank Communications
Suncorp Bank has confirmed there is a widespread technical problem affecting internet banking and related services. The bank apologizes to customers for the inconvenience and has reassured users that IT teams are working to resolve the issue as swiftly as possible. Customers are advised to monitor Suncorp’s website and social media for the latest updates throughout the outage period.
While Suncorp maintains a high standard of uptime (over 99% in recent quarters), the bank has experienced several outages—both scheduled and unscheduled—over the past year. Most significant outages occur due to system upgrades or unexpected IT failures. In Q3 of 2025, online banking access was available 99.7% of the time, meaning there were over 6 hours of unplanned downtime due to Suncorp Bank issues alone within the quarter.
Downtime events may also align with scheduled system changes, such as the transition period for Suncorp’s credit cards from Clear Options to MyCard in late November 2025, which includes planned service outages over a weekend for migration.
How This Impacts Customers?
- Users are unable to log into their accounts by browser or app.
- Payments, transfers, and transaction histories are not accessible during the outage.
- Card payments and in-person branch services continue without interruption.
- BPAY, fast payments, and account transfers may be delayed or inaccessible during this period, depending on the specific outage scope
Disclaimer:
The information provided is based on current outage reports and official statements from Suncorp Bank. Service disruptions are ongoing, and updates may change as the situation develops. Please refer to Suncorp’s official channels for real-time updates and further details.
