Follow Us on
Fixes for Prime Video not Working on Samsung TV
If Amazon Prime Video is not working on your Samsung TV, you’re not alone. Many users face issues such as the app not opening, endless loading screens, playback errors, or sudden crashes. These problems can happen due to temporary app glitches, internet connection issues, outdated TV software, or compatibility limits on older Samsung TV models. The good news is that most Prime Video issues on Samsung TVs can be fixed quickly with a few simple troubleshooting steps.
Common reasons Prime Video fails
- Weak or unstable internet so the app cannot load the home screen or stream videos smoothly.
- Temporary TV or app glitch that makes Prime Video freeze, crash, or get stuck on the logo screen.
- Outdated Prime Video app or old Samsung TV firmware causing compatibility issues.
- Corrupted cache/data of the Prime Video app leading to black screen or endless loading.
- Account or subscription issues such as expired Prime membership or device limit reached.
- Incorrect date/time settings on the TV preventing secure connection to Amazon servers.
Basic quick fixes
- Restart the TV using the Power button on the remote: keep it pressed until the TV turns off and the Samsung logo appears, then reopen Prime Video.
- Unplug the TV from power for at least 60 seconds, then plug it back and launch the app again.
- Test another streaming app (YouTube/Netflix) to confirm the internet is working, and reboot your Wi‑Fi router if streaming is slow or failing.
Network and account checks
- Ensure the TV is connected to the correct Wi‑Fi network and move the router closer if the signal is weak.
- Turn off any active VPN or proxy on your network, as it can block Prime Video on smart TVs.
- Check that your Amazon Prime or Prime Video subscription is active and that you have not exceeded the device limit on your account.
- If videos won’t play or keep showing errors, sign out of Prime Video on the TV and sign back in with your Amazon account.
App-specific troubleshooting
- Open Prime Video directly from the Apps / App Store section instead of the home screen, if the tile there does nothing.
- Clear the Prime Video cache: go to TV Settings > Support > Device Care > Manage storage > Prime Video > View details > Clear cache.
- If the app is frozen on the Amazon logo, open the Samsung Internet Browser, go to primevideo.com, sign in, then switch back to the app to unfreeze it.
- Reinstall the app: in Apps > Settings, select Prime Video and choose Reinstall (or Delete/Uninstall and then install again), then restart the TV.
Advanced fixes on Samsung TV
- Update Samsung TV software: Settings > Support > Software Update > Update Now to install the latest firmware, which often fixes app bugs.
- Correct date and time: set them to automatic or the correct region so secure streaming services work properly.
- Deregister the TV from Amazon: go to Amazon’s Manage Content and Devices page on a phone/PC, find your TV under Devices, and click Deregister, then log in again on the TV.
- As a last resort, perform a factory reset: Settings > General > Reset, which returns the TV to default and removes all apps and accounts, then set up Prime Video from scratch.
Reset Smart Hub on Samsung TV
- Perform a Smart Hub reset to refresh all apps and clear any underlying platform glitches that may be affecting Prime Video.
- Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub, enter your PIN (default 0000), and then reinstall and sign back into your apps including Prime Video.
Use an external streaming device
- If the Prime Video app remains unreliable on the TV, connect an external streaming device like Amazon Fire TV Stick, Roku, or Apple TV 4K, which often receives more frequent app updates.
- Install Prime Video on that device, sign in with your Amazon account, and use it as the primary way to stream, bypassing software issues specific to the Samsung TV app.
Disclaimer
This guide provides general troubleshooting steps for fixing issues with Amazon Prime Video on Samsung smart TVs. Menu paths, features, and app behavior may vary by TV model, year, and software version. If problems persist, users should contact Amazon Prime Video or Samsung customer support for device-specific assistance.
