Meta is rolling out a new central support hub for Facebook and Instagram users. It sits inside the apps on iOS and Android and brings all account help options into one place.
People can report hacked accounts and start recovery from this single hub instead of jumping between different help pages.
The company admits that support for account issues has not always met user expectations. With this update Meta wants to make recovery of hacked or lost accounts quicker and simpler for everyone.
AI is speeding up recovery
Meta has rebuilt the recovery flow using AI to cut friction and save time. The company says the success rate of hacked account recovery has gone up by more than 30 percent this year in the US and Canada.
Meta also reports that new account hacks have dropped by more than 30 percent worldwide on Facebook and Instagram. It credits smarter AI systems and stronger security tools for this improvement.
Easier options and alerts
The recovery screen now shows the most relevant options at the right moment based on the problem. This layout is meant to reduce confusion and guide people straight to useful actions.
Meta has linked this with better SMS and email alerts about risky activity. Users get clearer warnings when something looks wrong so they can react faster.
Trusted devices and locations
Meta says its AI systems now recognise trusted devices in a smarter way. They learn which phones and usual locations belong to a user and treat those as familiar.
When a login comes from a device or place that does not fit this pattern the system can treat it as higher risk. This helps block suspicious access before an account is fully taken over.
Adaptive recovery and selfie checks
The new recovery experience adapts to the specific situation of each user. Guidance is clearer and the steps are simpler so people can move through the process with less confusion.
Meta has also added more ways to prove identity. One option is a selfie video check that can help confirm the real owner when other signals are not enough.
Testing AI support assistant
Meta is testing an AI support assistant that gives instant and personal help inside its services. It can help with tasks such as account recovery updating settings or managing profile details.
The company says its AI security systems scan signals in real time to catch hacking phishing and other threats. They also help avoid wrong account bans and make appeal decisions faster with fewer steps in eligible cases.
Meta says ongoing investments in AI and enforcement tools aim to keep accounts safer and reduce mistakes that hit genuine users.
