Birla Institute of Technology and Science, Pilani has invited applications for the post of Associate - Digital Learning under the Work Integrated Learning Programmes (WILP) at the Hyderabad Campus. There are 2 full-time positions available for eligible candidates with a background in engineering or science disciplines.
About BITS Pilani Associate- Digital Learning
Birla Institute of Technology and Science, Pilani is an Institution of Eminence Deemed to be University declared by the Central Government of India under Section 3 of the UGC Act 1956. The Work Integrated Learning Programmes (WILP) division, established in 1979, focuses on providing continuing education to working professionals across various sectors with over 45 years of experience in the field.
BITS Pilani Associate- Digital Learning at a Glance
| Particulars | Details |
|---|---|
| Organisation | Birla Institute of Technology and Science, Pilani |
| Department | Work Integrated Learning Programmes (WILP) - Digital Learning |
| Post Name | Associate- Digital Learning |
| Vacancies | 2 |
| Job Type | Full time |
| Reporting to | Project Manager- Digital Learning |
| Job Location | Hyderabad Campus |
| Official Website | BITS Pilani Official Website |
The official notification does not specify the salary, age limit, application fee, or important dates.
BITS Pilani Associate- Digital Learning Job Description
The role involves multiple accountabilities and responsibilities across technical support, system monitoring, issue resolution, student support, access management, documentation, and training:
- Provide timely and effective technical support to students, faculty, and staff for online examination systems and digital learning platforms.
- Assist users in navigating systems, troubleshooting access issues, and resolving technical problems.
- Assist in writing test cases for the newly developed platform to improve features and functionalities of the platform.
- Monitor the performance of online examination platforms in real time, particularly during scheduled assessments.
- Identify, report, and respond to performance bottlenecks, outages, or anomalies to minimize disruption.
- Diagnose and resolve technical issues related to connectivity, user authentication, software errors, and platform usability.
- Escalate unresolved or critical issues to DL team or vendor support teams in a timely manner.
- Support the implementation of updates, patches, and system configurations to ensure optimal platform performance and security.
- Collaborate with DL teams or development partners to schedule and test system maintenance activities with minimal user disruption.
- Ensure reliable access to platform by managing user roles, permissions, and account configurations.
- Support onboarding processes for new users and provide technical guidance on system use.
- Maintain accurate records of support requests, resolutions, and system incidents.
- Generate reports on system usage, common issues, and user feedback to inform service improvements.
- Deliver basic training and create user guides or FAQs to help users understand and efficiently use various technical platforms.
- Promote digital literacy and self-service troubleshooting among academic stakeholders.
Who Can Apply
BITS Pilani Associate- Digital Learning Qualification
| Post | Qualification Required |
|---|---|
| Associate- Digital Learning | BE/BTech/BSc. /Msc.in any discipline. Minimum 1-2 years of experience. |
Candidates should have a basic understanding of programming languages such as HTML/CSS, JavaScript (Basic), SQL (Basic Queries). Python. Should have good understanding about Microsoft office, google drive, Power BI etc. Effective communicator, ability to coordinate and resolve conflicts, good team player.
BITS Pilani Associate- Digital Learning Important Links
| Link | Details |
|---|---|
| Official Notification PDF | View the official job description notification |
| Application Form / Apply Link | Access the application portal |
| Official Website | Visit the main portal of BITS Pilani |
