Trainee Engineer(fresher) - Ariba Technologies India Pvt Ltd

Company name : Ariba Technologies India Pvt Ltd Experience: 0 - 1 Years Location :Bengaluru/Bangalore Education : UG - B.Tech/B.E. - Any Specialization, Computers,BCA - Computers,PG - Any PG Course - Any Specialization Industry Type :IT-Software/ Software Services Role :Tech Support Engineer Desired Candidate Profile Knowledge and Skills: • Bachelor’s degree in Engineering (preferred), BSC (Computer Science) or MCA. • Minimum of 0 to 1 year of experience in Technical Support required. • Good understanding of programming languages such as XML, JAVA and ASP desired. • Strong troubleshooting skills in enterprise level, web-based business applications required. • Knowledge of Web servers like Apache, IIS, browsers, internet technologies. • Experience on network security and TCP/IP protocol. • Basic understanding of Networking required (Proxy / firewall). • Customer service skills like Communication, Customer Focus, Responsiveness, and Case Management required. • Knowledge on Microsoft products like Excel, Word, and PowerPoint would be an added advantage. Job Description Shortlisted candidates will be called for a written test by Ariba HR. This assignment will be for a period of 06 months. Based on performance, the role will be confirmed. Job Description: • Trainee Engineer position for Ariba Supplier Network, which is a component of Ariba’s Enterprise Spend Management product suite • Need to manage Ariba Connect issues reported by Ariba Customers and maintain knowledge portal • Support for this hosted internet service includes providing level 3 technical support to Fortune 1000 Corporate Customers and their Suppliers integrating with the service. Responsibilities: • Maintain knowledge portal and manage all Connect related issues. • Customer account setup in connect/Siebel. • Providing round the clock Coverage for Upstream and Buyer. • Generates Capacity Planning Matrix on weekly Basis. • Run reports via Siebel and Business Objects as and when required on ad hoc basis. • Security alert follow ups • Processing feedback emails. • Working on Ariba Supplier Network Tier3 Customer issues that involve Customer interaction over mails/phone, troubleshooting and providing solutions. • Should be flexible to work in different shifts and ready to work in full night shift. Company Profile www.ariba.com Contact Details Company Name:Ariba Technologies India Pvt Ltd Website:http://www.ariba.com Email Address: [email protected] Reference ID:June 7 - Product Solutions